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Resend order email for depot return shipment

A depot is a warehouse where the drug manufacturer supplies items for further distribution between sites. In the course of a clinical trial, the need may arise to return dispensing items from one depot to another. In IWRS, you can return available items to any depot so they can be reused there, or you can send items for destruction to the return depot if they have been, for example, damaged or else.

After the return shipment has been confirmed, indicating that the items have been sent to another depot, it may occur that the depot personnel forgets to mark the return shipment as received. The order email can be resent manually to the depot staff to remind them to close the shipment in IWRS.

To resend the order email for the depot return shipment

  1. In the IWRS application header, select the DEPOT tab.

  2. In the Depot List table that opens, select the needed depot.

    Selecting depot to open its details
    Figure 1. Selecting depot to open its details

  3. In the left pane of the page that opens, select Return.

    Accessing depot item return
    Figure 2. Accessing depot item return

  4. In the contents panel that appears, select the Shipment tab to open the list of all return shipments sent to or from the depot.

  5. In the Shipment table, next to the needed shipment with the In Transit status, select Resend Order Email envelope_icon_gray.png.

    Resending order email
    Figure 3. Resending order email

Once resent, the depot staff receives an email reminder to close the corresponding return shipment in IWRS.

In this section:

In a clinical trial, a location where the subject treatment and drug dispensation occur. It can be a hospital, a private laboratory, or other institutions.