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Reinitiate failed PDF processing

With the PDF Import functionality, you can upload your safety data PDF files for the system to process and transcribe them for you and create new ICSRs in PV accordingly. You can also configure the email intake to pull the files automatically from the predefined mailbox and land them to PV for further processing.

There are two reasons when the system processing may fail:

  • PDF processing template incompliance. The system must be configured according to the PDF template (provided by the client). If the template is missing or uploaded PDFs do not comply with the template, the processing fails.

    Tip

    To fix the problem, reload the correct files, select another template for processing, or contact the EDETEK administration for further instructions.

  • System error. Any technical issue that may disrupt data processing.

    Tip

    To fix the problem, try to reinitiate the PDF processing later.

In this section, you can learn how to reinitiate processing for both scenarios.

To reinitiate failed PDF processing

  1. In the PV application header, select the INTAKE tab.

  2. From the left pane that appears, select PDF Import.

    Accessing PDF import
    Figure 1. Accessing PDF import

  3. On the PDF Import page that opens, locate the file group with the Process Failed status. Then from the Actions column next to the file group, select Edit pencil_icon.png.

    Selecting option to reprocess safety data PDF
    Figure 2. Selecting option to reprocess safety data PDF

  4. In the dialog that appears, select the option you prefer as follows:

    • From the Available Template field, select the template according to which you want the system to process your PDF files to retrieve safety data. Then select confirm_button_red_white.png.

      Selecting to reprocess
      Figure 3. Selecting to reprocess

    • Select roll_back_button_white_red.png to return your safety files to the Unprocessed status. Then in the dialog that appears, confirm your action to proceed.

      Rolling back may be helpful if you understand that the files are incompatible and want to change them. Thus, you can return to file processing and reupload your documents or delete this batch and start over.

      Selecting to roll back
      Figure 4. Selecting to roll back

Once the needed option is confirmed, your file batch either obtains the In Progress status and initiates data extraction or becomes Unprocessed and you can manage it as needed.

In this section: