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Reassign query from deleted to active role

When a role is deleted in the ADMIN application, all queries assigned to the deleted role cannot be answered, resolved, or closed until they are reassigned to a different role. This is important to avoid delaying the process of resolving the query.

From the Exception Assigned To subtab, you can reassign the query of the deleted role to a different active role.

To reassign a query from deleted to active role

  1. In the EDC application header, select the REPORTS tab.

  2. On the page that opens, in the left pane, select Exception Query Report > Exception Assigned To.

  3. On the page that appears, select the query whose role you want updated. Then, from the workspace toolbar, select Edit setting_icon_white_gray.jpg.

  4. In the Edit dialog that appears, select the new role responsible for resolving the query and then select Save_spelled_button_red.png.

    Updating query assignee
    Figure 1. Updating query assignee

Once saved, the query is reassigned to the new role and removed from the Exception Assigned To list; however, you can view the details of this operation in the Exception Query Operate History list.

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