Resolve assigned issues

An issue is a finding or a discrepancy discovered during a monitoring visit. Issues can take many forms, depending on the nature and severity of the finding. An issue may also involve correcting data errors in subject records. Thus, if you are responsible for the resolution of a certain issue for a study, you have a respective task assigned to you in the CTMS system.

In CTMS, all your tasks, including the issue resolution ones, are conveniently comprised under a single interactive dashboard called My Work.

To resolve the assigned issues

1. Access the study management page in one of the following ways:

   • In the CTMS application header, select the DASHBOARD tab and then select the study dashboard of your interest.

     

     Figure 1. Accessing study management from dashboard
     
     

   • In the CTMS application header, select the STUDY MANAGEMENT tab. Then from the Study Data List table, select the study name of your interest.

     

     Figure 2. Accessing study management from study data list
     
     

2. On the My Work page that opens, select the Issues task category tile.

   

   Figure 3. Selecting issues tile
   
   

   Important

   Note that the task categories you see may differ depending on your user role and the set of tasks assigned to you in the system according to your field of responsibilities and company arrangements.

3. In the table that appears, all the issues assigned to you are displayed. Locate the issue on which you want to work and select its ID value.

   

   Figure 4. Selecting issue to work on
   
   

You have accessed the issue resolution form. You can now resolve your issue.

Figure 5. Working on issues

Tip

Use the Issues table to navigate between issues without returning to the My Work dashboard. Otherwise, select Back to My Work to return to your other task categories.

You can also use refresh to see the latest issues or collapse or close the table if not needed.